Effective Date: 15 June 2026
Last Updated: 18 September 2026
This Policy applies to orders placed through upbox.in. UpBox aims to process, pack and dispatch orders carefully while providing realistic delivery expectations.
UpBox currently ships to serviceable locations within India. Availability depends on PIN-code serviceability, courier coverage, logistics availability, regional restrictions and other operational factors.
If we discover that an order cannot reasonably be delivered to the provided location, we will contact you. Where delivery cannot be arranged, the affected order will be cancelled and the applicable amount refunded.
Regular orders are generally dispatched within up to 3 business days after successful order and payment confirmation.
Dispatch processing may include order verification, product preparation, quality checks, packing and handover to the courier. Occasional delays may occur during unusually high demand, public holidays, launches, promotional periods or circumstances outside our reasonable control.
UpBox may offer expedited shipping from time to time. Where an expedited option is actually offered and selected, the applicable charge and expected timeline will be displayed before purchase.
An expedited service may provide dispatch within 1 business day where expressly stated. The existence of this section does not mean expedited shipping is currently available for every order or location.
After dispatch, most standard orders are expected to arrive within approximately 3–7 business days, depending on destination and courier serviceability. This is an estimate rather than a guaranteed delivery date unless UpBox expressly guarantees a particular date.
A more specific estimate displayed during checkout, in an order confirmation or through shipment tracking may apply to that shipment. Remote locations or courier disruptions may require additional time.
Unless stated otherwise, business days generally exclude Sundays and applicable public holidays. Courier operating days may vary by location.
Any applicable shipping charge will be displayed before completion of the purchase. Charges may depend on destination, order value, service level, shipping method or promotional conditions.
Where tracking is available, dispatch and tracking information may be sent through one or more available channels, including email, SMS or text message, WhatsApp, or another communication service associated with the order. Availability of individual channels may change.
Courier tracking can take some time to update after dispatch.
If you need to change or cancel an order, contact UpBox as soon as possible. Orders may enter preparation and fulfilment quickly, and a change or cancellation is not guaranteed once the shipment has progressed too far to be reasonably stopped.
Order cancellation and any resulting refund are governed by the Return, Exchange, Refund & Cancellation Policy.
Please check delivery details carefully before submitting an order. If you notice an error, contact us immediately. UpBox will try to make the change where operationally possible, but cannot guarantee address, PIN code, recipient or phone-number changes after the shipment has been packed, handed to a courier or dispatched.
Customers are responsible for providing reasonably accurate recipient name, delivery address, PIN code and contact number. Incorrect or incomplete information may cause delay or failed delivery.
Where a shipment is returned because of incorrect customer-provided information, re-delivery may involve an additional charge. A customer will not be charged for additional shipping caused solely by an UpBox error.
Courier providers may contact the recipient using the telephone number supplied with the order. If delivery cannot be completed after the courier’s normal attempts, the shipment may be returned to UpBox.
Where re-delivery is required because of incorrect information or repeated recipient unavailability, an additional charge may apply. Any applicable charge will be disclosed before re-delivery is arranged.
Orders may be shipped to a gift recipient at a serviceable location. The purchaser is responsible for providing accurate recipient details. Invoices, courier labels, tax documents or legally required documentation may contain order or pricing information where operationally or legally necessary.
Delivery can occasionally be affected by severe weather, flooding or natural events, transport disruption, courier-network disruption, government restrictions, regional disturbances, public holidays or other circumstances outside our reasonable control.
Where possible, UpBox will assist with material delivery problems. Use of a third-party courier does not remove consumer rights or obligations that apply under law.
If tracking has not meaningfully progressed or a shipment appears lost, contact UpBox. We may review tracking, contact the courier, investigate delivery status and determine an appropriate next step.
If a shipment is confirmed as lost before successful delivery and the loss was not caused by the customer’s actions or incorrect information, the customer will not be required to bear the cost of replacing that order. An appropriate resolution may include replacement or refund.
If tracking shows delivery but you cannot locate the shipment, first check where appropriate with household members, reception or security staff, neighbours or others who may have accepted it.
If it remains missing, contact UpBox as soon as reasonably possible, preferably within seven days of the reported delivery date. Prompt notice helps preserve courier delivery records. This reporting request does not remove rights available under applicable law.
If a package arrives visibly damaged, crushed, torn or opened, take photographs before opening it where reasonably possible. If an item is damaged, defective or missing, contact UpBox as soon as possible and ordinarily within 7 calendar days of delivery.
Damaged, defective, incorrect and missing-item claims are handled under the Return, Exchange, Refund & Cancellation Policy.
Please do not refuse a shipment merely as a substitute for using the applicable cancellation or return process. If an order is refused without prior agreement, any re-delivery or refund will be assessed after the shipment is returned to UpBox and in accordance with the applicable Return Policy.
This does not prevent a customer from refusing a package where an obvious safety or serious delivery concern reasonably justifies doing so.
A courier may return an order if delivery cannot be completed because of an incorrect or incomplete address, unreachable recipient, repeated unsuccessful delivery attempts, an unserviceable location or refusal of delivery. Once returned, UpBox will review the shipment and advise on available options, which may include re-delivery, correction of delivery information or refund where applicable.
An order may occasionally be divided into more than one shipment. Separate packages may have different tracking numbers, arrive on different days or follow different courier routes. Receiving one shipment does not necessarily mean that another part of the order is missing.
UpBox currently focuses on deliveries within India. International shipping is not generally available unless it is specifically offered. If international shipping is introduced, additional charges, customs requirements, duties, taxes, timelines and terms may apply.
Nothing in this Policy reduces rights available under applicable Indian law, including rights that may apply where goods are delivered materially later than an agreed or represented delivery schedule.
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Details |
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hello@upbox.in |
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Phone |
+91 98311 86726 |
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Messaging / WhatsApp |
Where available, using the support channel displayed on upbox.in |